Opening Hours for Christmas and New Year 2022–2023

UK & Ireland Customer Care Team availability during the Christmas and New Year period.

Orders, Deliveries & Collection

ANIMAL NUTRITION

Orders and Deliveries – UK & Ireland*

Our last delivery date prior to Christmas is Tuesday 20th December, therefore our order cut-off for orders required before the Christmas period is as follows:

Ireland - Standard delivery service: 14:000hrs Monday 19th December

UK - Standard delivery service: 12.30hrs Thursday 15th December

UK - Express next day service (£95 per pallet)** 12.30hrs Monday 19th December

Standard Orders received after the above cut off dates/times and before 12:30 on Friday 24th December will be delivered on Wednesday 4th January 2023, depending on destination. Anything ordered after cut-off Friday 24th will be delivered from Thursday 5th January 2023.
*excluding made to order products  **limited availability, cannot be guaranteed. Please check before ordering

Orders and Deliveries – Europe

Vehicle and vessel availability on the lead up to and during Christmas can be limited therefore all orders must be with us no later than Monday November 21st.

Please note that we will do everything we can to ensure that orders and despatches are met by our forwarders, however there may well be delays outside of our control and as such there may be changes with transport nearer the time of which we will endeavour to keep you updated.

Orders and Deliveries – Rest of World

Vehicle and vessel availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas kindly request that orders are placed on or before Monday 14th November.

Please note that we will do everything we can to ensure that orders and despatches are met by our forwarders, however there may well be delays outside of our control and as such there may be changes with transport nearer the time of which we will endeavour to keep you updated.

Collections 

Our warehouse in Sleaford will be open on the days between Christmas and New Year as indicated below. Orders for Milk Replacer product can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection. 

Feed Fats for UK & Ire (excluding made-to-order products)

Our last pre-Christmas delivery date is Tuesday 20^th December.

Cut-off times for orders required before Christmas are:    
12.30 Thursday 15^th December (Standard delivery)
12.30 Monday 19^th December (Express – UK Only – subject to extra charge and availability)

Anything ordered after cut-off Wednesday 24th will be delivered from Wednesday 4th January 2023

Feed Fats for International Delivery

Vehicle availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas, please place your order on or before Monday 14^thNovember. Whilst we will endeavour to dispatch orders received after this date before Christmas, this may not be possible in all cases.

Collections 

Our warehouse at Volac International, Liverpool will be open between Christmas and New Year as indicated below. Orders for Feed Fats can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

If you would like further information or clarification, please do not hesitate to contact the Customer Service Team.

Animal Nutrition, GB
T: 0845 602 6934
E: orders@volac.com

Animal Nutrition, Ireland
T: +353 494 305 477
E: salesireland@volac.com

Whey Nutrition
T: 0845 602 4631
E: sales@volac.com

During what has been a very difficult year for many, we would like to take this opportunity to wish you and your loved ones a very safe, Happy Christmas and New Year from all at Volac.