Opening Hours for Christmas and New Year 2020–2021

UK & Ireland Customer Care Team availability during the Christmas and New Year period.

Orders, Deliveries & Collection

ANIMAL NUTRITION

Orders and Deliveries 
Our last delivery date prior to Christmas is Wednesday 23rd December, therefore our order cut-off for orders required before the Christmas period is as follows: 
 
Standard delivery service 12.30hrs Monday 21st December   
Express next day service – (UK only) (£15 per pallet) **12.30hrs Tuesday 22nd December  
 
Standard Orders received after 12.30hrs Monday 21st December and before 12:30 on Thursday 24th December will be delivered on Tuesday 5th January 2021, depending on destination. 
Anything ordered after cut-off Thursday 24th December will be delivered from Wednesday 6th January 2021
 
*excluding made to order products 
**limited availability, please check before ordering  

Orders and Deliveries – Europe  
Vehicle availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas we kindly request that orders are placed on or before Friday 27th November. Please note that we will do everything we can to ensure that orders and despatches are met by our forwarders, however as we approach Brexit there may well be delays outside of our control and as such there may be changes with transport nearer the time of which we will endeavour to keep you updated.

Orders and Deliveries – Rest of World  
Vehicle availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas we kindly request that orders are placed on or before Friday 20th November. Please note that we will do everything we can to ensure that orders and despatches are met by our forwarders, however as we approach Brexit there may well be delays outside of our control and as such there may be changes with transport nearer the time of which we will endeavour to keep you updated.

Collections
Our warehouse in Sleaford will be open on the days between Christmas and New Year as indicated below. Orders for Milk Replacer product can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

Our warehouse at Hoogeveen, NL will be open on the days between Christmas and New Year as indicated below. Orders for Milk Replacer product can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

Feed Fats for UK & Ire (excluding made-to-order products)

Our last pre-Christmas delivery date is Wednesday 23^rd December.

Cut-off times for orders required before Christmas are:
12.30 Monday 21^st December (Standard delivery)
12.30 Tuesday 20^th December (Express next day (£15 per pallet), with limited availability, so please check before ordering)

Standard Orders received after 12.30hrs Monday 21st December and before 12:30 on Thursday 24th December will be delivered on Tuesday 5th January 2021, depending on destination. 

Anything ordered after cut-off Thursday 24th will be delivered from Wednesday 6th January 2021.

Feed Fats for International Delivery
Vehicle availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas, please place your order on or before Friday 27^th November.  Whilst we will endeavour to dispatch orders received after this date before Christmas, this may not be possible in all cases.

Collections
Our warehouse at Volac International, Liverpool will be open between Christmas and New Year as indicated below. Orders for Feed Fats can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

Our warehouse at Molenbergnatie, Antwerp, BE will be open between Christmas and New Year as indicated below. Orders for Feed Fats can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

PERFORMANCE & DAIRY INGREDIENTS

UK Delivery
Our last pre-Christmas delivery date for Performance & Dairy ingredients is Wednesday 23 December. Please place your order on or before Friday 27 November to guarantee delivery before 23 December, depending on stock availability.

Our first Standard delivery day in the New Year is Tuesday 05 January 2021.

International Delivery
Vehicle availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas, please place your order on or before Friday 27 November. Whilst we will endeavour to dispatch orders received after this date before Christmas, this may not be possible in all cases.

Collections 
Our warehouse at Bibby Distribution Limited, Avonmouth will be open between Christmas and New Year as indicated below. Orders for Performance & Dairy ingredients can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

Our warehouse at Otten Transport, Hoogeveen, NL will be open between Christmas and New Year as indicated below. Orders for Milk Replacers can be collected during these hours, providing the normal booking process has been followed and a booking slot obtained prior to collection.

If you would like further information or clarification, please do not hesitate to contact the Customer Service Team.

Animal Nutrition, GB
T: 0845 602 6934
E: orders@volac.com

Animal Nutrition, Ireland
T: +353 494 305 477
E: salesireland@volac.com

Performance & Dairy Ingredients
T: 0845 602 4631
E: sales@volac.com

During what has been a very difficult year for many, we would like to take this opportunity to wish you and your loved ones a very safe, Happy Christmas and New Year from all at Volac.