What we are doing with respect to the COVID-19 outbreak.

The Coronavirus COVID-19 outbreak has created an unprecedented global situation and a national crisis and there is no doubt we are living in difficult times.

Volac International is categorised as an essential business and our role in the dairy supply chain is crucial for several reasons:

  • We are a major purchaser of whey, so we support many of the UK’s cheese manufacturers and processors who source their milk from the UK's dairy farmers.
  • Dairy farmers continue to purchase animal feed that we manufacture from their chosen suppliers.

We believe working in a spirit of fairness and mutual support is vital for the stability of the industry at this critical time, when every business is being stressed for a multitude of reasons.

 

Duty of care

Volac takes it's duty of care towards employees — defined as key workers — customers and suppliers, extremely seriously in response to the COVID-19 outbreak. We are committed to doing everything we can to protect them, as well as our supply chain, the business as a whole and the wider industry.

 

Practical response to COVID-19

We have promptly implemented numerous practical measures. These are being closely monitored and supplemented as we look ahead and while the situation evolves quickly across the UK. At present our supply chain is fully operational and products are in stock.  

We are constantly assessing what is occurring, maintaining a flexible, comprehensive approach and carefully following the expert health guidance and practical measures recommended by the World Health Organisation (WHO), the Government, Public Health England (PHE) and the Government of Ireland.

To minimise risks, we have already:

  • Established a ‘Crisis Management’ team that continuously monitor the situation and any revisions being made to health guidance.

  • Ensured staff work remotely where practicable, using the technology available.

  • Formulated contingency plans that respond to a range of scenarios looking ahead, that protect people, provision of products and services.

For our manufacturing sites this means:

  • Comprehensive internal and external risk mitigation measures put in place to maintain our manufacturing capabilities: effectively, a tightly-controlled ‘lock down’.

  • Visits to all sites are restricted to business-critical only and follow strict controls.

  • Personal hygiene and general cleaning practices have been emphasised and staff supported with appropriate facilities and products

  • Limited contact exists between staff in the workplace, following social distancing practices, where practical.
     

Customer support

We are committed to assisting all of our customers in the best way we can, but ask for understanding in these circumstances, when response times from our service teams may be affected. This is a period of adjustment for all staff.

If you have any specific order or product-related query please contact Customer Care or alternatively contact the relevant Business Manager who will be able to help. All contact details are available on this website via the ‘Contact’ page.

For our Animal Nutrition customers, orders placed by 12:30  EACH DAY will be considered as ‘Day One’ of our three-day service offering, to make sure there is sufficient time available to process them and coordinate with our transport partners.

As the situation evolves, be assured that we will take all measures that we deem necessary to maintain business continuity and we will update this page in due course.

Thank you for your continued support and please stay safe.

 

See also