Customer Service Executive

We are excited to offer an opportunity to join the Port Talbot Team as a Customer Service Executive reporting to the Logistics and Customer Care Manager.

About the Role
The Customer Care Executive is the proactive owner of a defined group of customer accounts. The role serves as a trusted point of contact who anticipates customer needs, strengthens relationships, and ensures customers experience effortless service from Volac. By maintaining regular, structured contact, the Executive will drive retention, reactivation of lapsed accounts, and identification of cross/upsell opportunities — always in close alignment with Key Account Managers (KAMs).

The role also plays a vital part in driving Operational Excellence — ensuring processes run efficiently, service standards are upheld, and improvements are identified and embedded. During peak operational periods, the Executive will contribute directly to order management and fulfilment accuracy, supporting the wider team in delivering a seamless customer experience while maintaining Volac’s high standards of performance and compliance.

Qualifications and Experience Required

  • 2+ years’ experience in customer service or account support (B2B preferred).

  • Confident user of ERP/CRM systems (IFS experience ideal).

  • Strong written and verbal communication skills.

  • Import and Export experience.

  • High accuracy and attention to detail.

  • Experience working with logistics/order fulfilment processes desirable.

  • A full driving licence is required to support business needs, including customer visits and occasional travel to other Volac sites (approximately 10% of working time).

  • Experience within the agriculture or Agri-nutrition sector, or a relevant post-school qualification (e.g. Agriculture, Animal Science, or Agri-Business), is essential to ensure strong understanding of our customer base and products. English and Maths GCSE (or equivalent), Grade C or above

How to Apply
If you are interested in this role, please contact Mandie Powell (HR) Amanda.Powell@volac.com to receive a copy of the full job description.
Applications (CV & Cover Letter) should be submitted to Mandie Powell by 5th November 2025